Lightspeed Training Manual4/20/2021
Breaking up your staff training into easy-to-absorb retail training modules makes it less overwhelming for your employees and allows them to learn at their pace.So adding retail staff training to that mix may seem like overkill.You want your staff to be up-to-date on all of the products you sell as well as best practices that improve sales and decrease common retail security issues like inventory theft.
Here are some examples of how retail staff training can improve overall business performance. Lightspeed Training Professional And WellAn effective retail training program and the resulting employee confidence positions you as a professional and well-informed business. For example, lets say you sell craft beer in your local quickserve. With proper retail staff training, your employees are now able to not only ring up transactions and restock shelves but also advise customers on pairings and the different flavor profiles of each beer. With available expertise such as this, youre not just selling beer, youre selling an experience, making customers more likely to frequent your business when they are in the mood for a few local brews. Excellent retail staff training ensures your employees are familiar with your companys marketing strategy and convey a consistent brand message in-person and across online channels. ![]() This includes information on upcoming promotions and events but can also include details about the business mission and values. When you invest in staff training, its a sign to employees that you care about their growth and development. This goes a long way towards improving and maintaining employee morale. Even though its your small business, most employees want to feel like they are a part of something bigger and are contributing towards a common goal. Find small ways to turn a part-time retail job into a life experience. The advantages of being a small business are that you can be more hands on with employees. Make sure your staff understands how they contribute to the overall success of your growing business. Improved morale helps with employee retention and reduces the costs associated with searching for, hiring, and training new staff. It turns out that lack of training is one one the top two reasons that employees quit their job and in a small retail operation, every employee counts. So if you invest in retail staff training for no other reason, it will still be worth your while. Lightspeed Training How To Lift HeavyTeaching staff how to lift heavy racks and inventory without injuring themselves and demonstrating how to set up displays so that employees and customers wont trip, can reduce your liability and help to create a safer store environment. Other potential hazards include blocked exit routes, unsafe storage and work areas and even human waste. At the very least you should ensure that you cover some of the most general Occupational Health and Safety Administration (OSHA) standards with employees. To get the most bang for your buck (and time) consider the following best practices and retail staff training ideas.
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